Prime Minister Rishi Sunak Summer Policy Pledges

What can we expect from Prime Minister Rishi Sunak? Summer’s policy pledges

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Rishi Sunak has officially become Prime Minister after being invited to form a Government by King Charles. He did not make any policy pledges during the four-day contest, give any speeches or media interviews which means that his unsuccessful battle against Liz Truss to replace Boris Johnson over the summer remains the best indication of his policies. Below you can find the main policy pledges made during the summer:

Tax

Sunak said he would not cut taxes until inflation is under control [BBC News]

As Chancellor, he raised National Insurance by 1.25p in the pound, a policy he defended throughout the campaign as necessary to fund health spending [BBC News]

Sunak also announced plans to cut the basic rate of income tax from 20% to 16% by 2029 in what he described as the largest cut to income tax in three decades. He said ‘it is a radical vision but it is also a realistic one’ [Bloomberg]

He has repeatedly said he would prioritise bringing down inflation before cutting taxes if in the role of PM. He has said he would introduce more targeted support for households, and has promised to reduce VAT on domestic energy bills from 5% to zero and to cut 3p off income tax by 2029 [BBC News]

Sunak planned to scrap VAT on energy bills. He was planning to implement a temporary measure to save the average household £160 [Sky News]

Health

Sunak planned to eliminate NHS one-year waiting times by September 2024 and bring down overall numbers by 2023. As part of a number of measures, he is promising to offer more diagnostic services such as MRI and CT scans in repurposed empty high street shops [BBC News]

He pledged to fine patients who miss GP appointments £10 [Sky News]

He pledged to reform dentists’ NHS contract, and ringfence the annual £3bn NHS dentistry budget [BBC News]

Education

Sunak wanted to introduce a ‘British Baccalaureate’ that would see students study maths and English beyond GCSE, in a bid to follow the model of other countries where maths must be studied until 18. Expressing his belief that the current A-level curriculum is too narrow and does not prepare young people for future employment, he also said he would create a ‘Russell Group’ of technical colleges to provide an alternative to universities [The Telegraph]

He pledged to set up a multibillion-pound science research programme, following the exclusion of British scientists from EU funding. He said that he would create a British version of Horizon as a row continues with Brussels over access to the EU’s £80bn funding programme [The Times]

He highlighted the risks China potentially poses, saying he will close all 30 of China’s Confucius Institutes in the UK [Sky News] 

Welfare State

Sunak previously promised to be ‘much tougher’ on how the UK’s benefits system works as Prime Minister, suggesting that he would force unemployed claimants to take jobs when they become available. He said that this would help businesses which are currently struggling to fill staff vacancies [The Telegraph]

Brexit

Sunak said he would task a Brexit minister, and a new Brexit Delivery Department, with reviewing all 2,400 EU laws transferred over to the UK statute book after the UK’s exit from the bloc as well as prioritising business tax cuts [inews]

He expressed support for going ahead with the Northern Ireland Protocol, but said that the legislation will take a long time to come into force [Belfast Telegraph]

Climate

Sunak has been accused of undermining the Government’s climate policy after he vowed to boost the production of oil and gas in the North Sea. Sunak said as Prime Minister, he would immediately order a new licensing round for oil and gas drilling permits, with a further round from 2024. Climate campaigners said that the proposals would go against the legal target of cutting emissions to zero by 2050 and is inconsistent with Sunak’s plan to act on climate change [Independent]

Transport

Sunak has pledged to ban new all-lane smart motorways and clamp down on rip-off rogue private parking fines. The former Chancellor said he would ‘end the war on motorists’ by reviewing low-traffic neighbourhoods that shut off streets to general traffic, arguing that ‘many local residents are currently concerned that LTNs have led to difficulties for emergency vehicles such as ambulances’ [The i paper]

Scotland

The incoming Prime Minister has promised to increase scrutiny of the Scottish Government. Sunak has indicated that Scottish civil servants would face greater scrutiny from Westminster, with UK ministers required to be more visible in Scotland [Sky News]

He has also previously promised to do more to oppose Scottish nationalism. He promised Conservative members he would oppose the SNP with ‘an argument that speaks to people’s hearts’ if elected as PM [The Independent]

Civil Service

Sunak has committed to cutting Civil Service jobs as part of plans to address a ‘bloated post-Covid state’. The plans include cutting the ‘back office’ headcount by around 90,000 and changing pay rewards from being based on longevity to performance, including requiring senior civil servants to spend a year working outside of Whitehall if they want promotion. The plans would also see the return of the suspended fast-stream graduate recruitment programme and championing the use of apprenticeships [Evening Standard]

The former Chancellor suggested senior civil servants should have to spend a year in the private sector as a corrective to Whitehall groupthink. Under this policy, people running Government departments would be made to spend time outside the civil service, or at least outside of London [The Times]

Other

Sunak has vowed to slash the number of empty shops on high streets [Sky News]

He vowed to increase police powers to tackle anti-social behaviour in public spaces [Sky News]

He also previously announced plans to reform the Prevent anti-terror programme and has included ‘vilification of the UK’ as part of his definition of extremist views. He said that ‘There is no more important duty for a Prime Minister than keeping our country and our people safe’ but came under some criticism for allegedly misunderstanding the Prevent programme’s aims, conflating them with tackling non-violent extremism [The Independent]

Everyone has a podcast

Everyone has a podcast these days: 4 ways to be heard

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While it feels like everybody has a podcast – you may already have at least three on the go in your spare time – there is no denying it is a valuable format. Podcasting is predicted to be a $4 billion industry by 2024, making it a platform with plenty of potential for brands and businesses with something to say. 

Considering starting a podcast, or want to steer a client in the right direction/away from producing something only their friends and family will listen to? Take advice from the experts. Here are tips from media professionals at brands including The Times, BBC Good Food and Women’s Running shared during this year’s Publisher Podcast Summit.

1) Be genuine

Unlike super-slick radio programming, podcasting should be more direct and friendly with listeners. Build a genuine bond with your community – or a useful parasocial relationship with the consumers you want to engage – with authenticity.

One instant way of doing this is to utilise existing camaraderie on your team, like Women’s Running editor Esther Newman, who found success and extra listeners by teaming up with co-host Holly Taylor for her podcast.

‘Your audiences will quickly become invested in you as people if they enjoy the conversations that you’re having,’ is Esther’s advice.

2) Branch out and do something different

Yes, there are many podcasts out there already. What gets attention in a noisy space is something you already know a lot about from your comms experience – telling a story in a new way.

A podcast is ‘a really powerful storytelling tool’ believes Big Issue’s future generations editor Laura Kelly. For Laura, the format provides a way to ‘reach out to marginalised voices’ and tell stories your audience may not have heard before, or provide a new twist on something they are familiar with. A podcast also allows for a deeper investigation and investment in a story:

‘You need a strong story with twists and turns,’ advises The Times and The Sunday Times podcast producer Will Roe. ‘It needs a decent central figure as well as an idea of the wider theme – what does this story actually mean?’

3) Turn off the business brain for a while

Building a following for a podcast is the same as building a community around any other form of content – too business-focused and you can lose the interest of those who took the time to tune in.

Approach a podcast as ‘a full package thing, rather than just a promotional tool to get your voice out there,’ says Wondery Media producer Theodora Louloudis.

The extra time and effort needed to produce a podcast can be a labour of love – an opportunity to flex muscles you may not otherwise get the opportunity to use during regular comms work.

4) Remember the audience out there

Recording a podcast can be an opportunity to showcase other communications skills and snap up new audiences… or a fast-track to self-indulgence and boredom for those listening in. Producing podcasts in isolation frequently leads to friendship groups thinking their conversations about cinema are of interest to those other than them. Frequently, they are wrong.

To avoid this pitfall, steer clear of giving the microphone to any team members who are overly keen to talk over others (we all know someone like that) and consider adding in plenty of guest speakers and interviews with people in your industry.

Alongside respected thought leaders, showcase those people ‘whose story has not been told, or who has got something really interesting to say that you might not have heard before,’ advises Janine Ratcliffe, deputy editor of olive magazine and BBC Good Food.

There are plenty of interesting voices to showcase out there and topics to cover, all while further building your brand in the background…

For advice on the benefits and pitfalls of parasocial relationships in communications and marketing, check out our overview of how big brands are doing it.

Not sure if podcasting or radio is the direction you want to go in for your brand and clients? Read this guest post from Broadcast Revolution’s Phil Caplin ‘Is radio or podcast better for your campaign?’

Stakeholder Management

A guide to the benefits of Stakeholder Management

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Every business and brand has stakeholder relationships that need to be tracked and nurtured. A centralised solution can provide teams with a press office, a central space to save and manage your messaging, a bank of key contacts, resources for issue and crisis management and readily available data for reporting back to your internal stakeholders.

This guide covers the principles and importance of stakeholder management and how SRM platforms can provide solutions for your current strategy and future approach, as well as help prevent any future comms disasters.

Press office management

1. Managing your press office

Fielding calls and emails from journalists, the public, your community, your colleagues – press office management should be part of any stakeholder management solution. This function provides a place to log and manage every interaction your brand and business has across the team, skipping over the possibility of information silos or missed connections.

Search previous and current engagements to find every logged conversation happening across your brand and keep the interaction going to deepen both the burgeoning and ongoing relationships key to your business.

Vuelio Enquiries

2. Managing your messaging

Even organisations with clear shared goals and firmly established brand personalities are at risk of incorrect messaging, outdated brand assets or tonally-wrong comms being shared by well-meaning team members without access to the latest documents. A stakeholder management platform provides a space for brand assets ready for sharing with co-workers and colleagues in company-wide internal communications as well as external media contacts and consumer bases.

To add to the press office function of contact and engagement management, a stakeholder management solution provides a convenient shared hub for building your bank of press releases, logos, images, email campaigns, relevant reporting and more. With easy access to these assets, those working on specific campaigns, or managing a crisis that needs a response, can share the relevant materials across the appropriate avenues.

Issues management

3. Shared banks of stakeholders

Gone are the days of relying on outdated and easily-broken Outlook and Excel spreadsheets filled with complicated data and formulas. Vuelio’s Stakeholder Database provides a shared repository for your internal and external stakeholders and groups.

Find contact details you need with simple searches and filtering. For gaps in memory, refresh yourself on the last interaction you had with certain contacts. Whenever you logged your last conversation with a stakeholder, Vuelio’s platform keeps a real-time overview of engagements and a detailed history of the interactions you save on each profile card.

Tracking engagement across your entire organisation can be made even easier with personalised customisations to your dashboard. By setting your dashboard to meet your needs and specific expectations, you can reduce the time spent searching for specific engagements and contacts… with no broken formulas or random reformatting to hold you back.

PR CRM

4. Crisis management

A centralised overview of all engagements and available resources is particularly useful for issue-based management in successful times. It is also vital for the more challenging times that may come for your business.

Where saving time, team effort and avoiding missteps is particularly important is crisis communications. While the hope, of course, is that crisis comms will not be needed any time soon, preparing for any eventuality is a must in the modern PR, public affairs, political and comms space.

To aid you in being ready for any issues that could crop up in the future, Vuelio’s unique module for issue management provides a connected hub for communications, media activities and all assets currently in place for specific projects or, if they happen to arise, problems.

Stakeholder management

5. Reporting back

For when it is time to report back to your internal stakeholders on the success of your external stakeholder engagement comms, management tools like Vuelio have a range of fully-customisable reports to populate with proof of your good work.

In fact, Vuelio Stakeholder Management can be accessed anywhere you can log on, meaning that whether you are meeting with internal stakeholders, regulators, industry bodies, the media, Government agencies or communities important to your sector, you can find the information you need to develop these relationships.

Demonstrate the value of your efforts and the reach of your messaging to your stakeholders now, and get ready for the future of your organisation with the ability to analyse areas for improvement and opportunity in preparation for your next big campaign.

For more on Vuelio’s solutions for public relations, comms, public affairs and politics, check out information on our products including Media Monitoring and the Vuelio Media Database.

Where is Liz Truss?

Where is Liz Truss and what will happen now?

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At the time of writing Liz Truss has been Prime Minister for just under seven weeks and it has been a rollercoaster seven weeks. She finds herself in a situation where she is fighting for her job and the prospects of the Conservative Party.

Truss has lost one of her closest allies in Kwasi Kwarteng and has appointed Jeremy Hunt as her Chancellor. Hunt’s first major action was to undo almost everything Truss and Kwarteng had laid out in their mini-budget. She has now lost Suella Braverman as Home Secretary which granted is not for political reasons, however Braverman did not shy away from policy concerns in her resignation letter.

Truss now has two people in four of the great offices of state she did not feel warranted a seat at the Cabinet table. It is well documented that Shapps has been plotting against Liz Truss and has been openly criticising her, so it is hard to see this as anything other than a move to get influential MPs in the camp.

This is all before the situation that emerged on Wednesday night. Labour put forward the ‘Ban on Fracking for Shale Gas Bill’ and it has probably had more than the desired effect. The vote was classed as a confidence measure with a three-line whip meaning there could be severe consequences for those who don’t support the Government in the vote. Conservative MPs asked during the debate whether they would lose the whip to which the minister responding, Graham Stuart then declared it was not a confidence measure.

There have now been allegations of Conservative MPs being physically manhandled into the Government’s voting lobby. And the confusion around whether the Chief Whip Wendy Morton and the deputy Chief Whip Craig Whittaker had resigned. Downing Street did eventually clarify that they are both still in post but if such a statement is having to be put out it does not appear like things are running smoothly. What will happen to the MPs who did not vote with the Government and had no reason not to will be interesting and presents a real dilemma for Truss. Does she let MPs not give their support to the Government on a three-line whip and nothing happens, or does she act and risk upsetting even more of her follow Conservative MPs?

Truss will now likely be hoping she can get to the 31st of October without incident. The presentation of the Medium-Term Fiscal Plan is the milestone she will be working towards with the hope it can provide her with a much-needed boost. Hunt has had a somewhat steadying influence since becoming Chancellor, however decisions still need to be made. We saw evidence of this with the Prime Minister committing to the triple lock for pensions after her new Chancellor did not. This is either a sign the Prime Minister and the Chancellor are not completely in sync, or it was an effort by Truss to box her new Chancellor in. It is worth noting that the triple lock was a manifesto commitment so she may be able to get some support with sticking to this. However it is difficult to see how what matches up with her stance on fracking.

It is already quite likely that Truss could be in a place she cannot recover from. There are a few things that could happen from here onwards.

The most likely scenario seems that Truss loses more support and is asked to go and a short leadership contest takes place. And the leader waits until time runs out (January 2025), when there must be an election.

A new Prime Minister could be put in place, and they want to call a general election, which would seem appropriate (but not required) considering we would be on the third Prime Minister of this term. It is also possible a new leader gains some popularity and wants to seize upon it.

The Government seem unlikely to lose a formal confidence motion considering they have a majority of 71 and given current polling Conservative MPs are unlikely to vote in favour of something that sees them lose their jobs.

With more Conservative MPs calling for the Prime Minister to resign at the time of writing, we may have either Penny Mordaunt, Jeremy Hunt, Rishi Sunak, Ben Wallace or even Boris Johnson as Prime Minister before we know it.

3 reasons to get started with Web 3.0

Do robot-dogs dream of the metaverse? 3 reasons to get started with Web 3.0

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What technology is disrupting the creative industries and shaping the future of the media right now? If all the excited industry reporting and write-ups devoted to it is to be believed, a major disruptor and area of opportunity is the metaverse, or Web 3.0.

As with the emergence of Web 2.0 before it, the media and the PR sector are busy investing, ignoring or desperately trying to understand Web 3.0 and whether it is actually useful for campaigns and comms. Should you be investing time, resources and brain space to the metaverse?

According to Deloitte’s chief disruptor Ed Greig, backed up by his robot dog Chip, the answer is yes. During the session ‘The tech disrupting the future of media: Metaverse, VR and more…’ for Media Tel’s The Future of Media, Greig shared why proven capabilities with the metaverse are must-haves for communicators.

The metaverse is the attention grabber du jour

After demonstrating Chip the robot dog’s ability to traverse stairs backwards, Greig admitted the robot’s links to the subject of his panel talk with host Omar Oakes were ‘tenuous’ at best but that ‘a robot is a useful tool for getting attention’. Capabilities with the metaverse and Web 3.0 is the same – a way to get attention.

The metaverse is a regularly-covered topic in industry reads like PRWeek, Campaign, The Drum and our own PR Pulse. It is a subject of great skepticism, suspicion and excitement. Your clients or brand mates will likely have heard something about it, or if they have not, it is a shiny new potential to tempt them with. Particularly if they want to engage Gen Z or the even younger Gen Alpha.

Web 3.0 is another way to connect and engage your audience

‘A greater degree of human connection is very powerful’ said Greig – when all the hyperbole about emerging technologies is stripped away, the metaverse is, in essence, another ‘opportunity for people to interact with others and be themselves’. Authentic and immersive interaction – what is more powerful than that for a communicator?

‘The metaverse is another space for people to connect with their passions,’ Greig explained.

For those struggling with the visuals they have seen that may not look too impressive, Web 3.0 can be thought of as a more visual version of the chatrooms of Web 2.0 or the WhatsApp groups you have with your friends and family:

‘It is the internet, you know – just more immersive. If anyone says anything more complicated than that, they’re trying to sell you something. Or they’re bullshitting’.

‘The most useful way of preparing yourself for learning about Web 3.0 is to consider what you wish you would have known about Web 2.0 back in 2004. Just avoid making the same mistakes.’

Other industry greats are already doing it – but it is not too late to get started

Brands that have already successfully invested in and entered the metaverse include Nike – ‘Their approach was good and they are testing and learning – not afraid to kill something if it is not working,’ said Greig – and ITV. No boats have been missed, however – if you watched the recent Meta announcement of legs and feet in its own Web 3.0 platform, you know there is still far to go with its development…

‘We are always in a test and learn phase,’ said Greig when talking about the creative industry’s relationship with technology.

‘For my clients, Web 3.0 is less a solution, but instead a test, a new channel. Is your organisation adaptable for this new channel? If not, you are going to struggle. This is about honing your organisation to be able to experiment.

‘Fall in love with the problem and not the solution. Engaging with and understanding the metaverse is about educating yourself and staying agile; being able to pivot when you need to. This is the really important thing about Web 3.0 – an opportunity to stay agile.’

‘The tools communicators use are always changing, but the human need they address is the same. Think big, start small and test often’.

For a primer on Web 3.0, read our previous post on the subject How to communicate in the metaverse… Also, what is the metaverse?

Want to engage Gen Z? Download our white paper The PR Guide to communicating with Generation Z.

Will the Online Safety Bill keep journalism safe alongside its audiences?

Will the Online Safety Bill keep journalism safe alongside its audience?

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News avoidance and mistrust in the media is at a high – perhaps no shock when considering the negative impacts of misinformation and harmful content to audiences across the globe.

Will the Online Safety Bill (OSB) – dividing many journalists and press regulators – ultimately be a force for good in the fight against misinformation and audience disengagement? Or could an increase in regulations for digital content come with blocks to free speech and disempowerment of a public in need of information?

Vuelio teamed up with Prospect magazine for the fringe panel ‘Does the Online Safety Bill support good journalism?’ during this year’s Conservative Party Conference to uncover the bill’s potential impacts and opportunities.

Chaired by Prospect’s Alan Rusbridger, the panel featured insight from speakers Damian Collins MP, Matthew Lesh from the Institute of Economic Affairs and Keele University’s Dr Laura Higson-Bliss.

While the OSB’s remit is chiefly to protect the public from online harms, every panelist acknowledged its complications for the media. In 2022, online content comes to its audiences through a variety of formats – not just news websites and streaming platforms, but their comment sections, affiliated and unaffliated social media accounts and private messaging platforms like WhatsApp.

Knowledge of the legalities involved in sharing stories on social media channels is already a must-have for reporters wanting to avoid missteps that could be ruled as criminal, and the UK publishing industry already has legal regulations in place – where will journalism benefit from the Bill?

Holding social media to account

‘Everyone around the world is trying to grapple with this problem of online harms,’ said Collins – Minister for the Bill and a member of the Facebook Oversight Board.

‘There is a debate on whether Facebook is a platform, or a publisher. The users are creating the content here, but the key area is liability – the curation of the experience. Companies – the platforms – have responsibility for that. These are business decisions companies are making and should be held responsible for.’

‘There is accountability and liability already within the media industry – the editor of a newspaper has personal liability for what is in it, even the adverts. The addition of liability elsewhere would be a significant improvement for journalism’.

Where the current lack of these regulations fails the media, according to the MP, is in the danger of companies removing whatever content they want, when they want – the possibility of free speech being impinged while harmful content could be missed, left online and easily accessed.

‘Tech companies hide behind public statements that are very unclear. Companies make promises, but do those promises reflect what is actually going on?’

Using the example of YouTube’s removal of the TalkRadio show, Collins highlighted the nature of news as timely; arbitrary strikes and takedowns by businesses outside of publishing can remove time-sensitive news until it is no longer of use or interest.

‘For the news industry, the ability for platforms to start striking things down is very damaging,’ said Collins.

Freedom of speech: A unintended casualty of the Online Safety Bill?

Keele University’s Dr Laura Higson-Bliss raised the ambiguity of the bill, particularly around content deemed ‘awful but lawful’.

‘I have issues with a governing body telling adults what is harmful to them. How do we enact change in society if we create separate echo chambers? How can we then challenge those views? It is important that we protect that ability to challenge in the open,’ argued Higson-Bliss.

‘The Government say the goal of this Bill is to make the UK the safest place to be online, but that comes at the cost of visibility and self-expression,’ believes the Institute of Economic Affairs’ Matthew Lesh.

‘By aiming for safety, we are sacrificing our basic ideals of free speech. This will have a number of unintended consequences – I think it is the intention of the Bill to actually encourage removal. When you threaten companies with fines, what you’re doing is lowering the threshold for removals of content. You’re baking-in the removal of legal speech’.

Journalism as a protected class

Whether journalism does require more protection than views expressed by the public on digital platforms was a concern expressed by Higson-Bliss and Lesh during the discussion.

‘The media can create as much harm as social media, yet it will have protections in this Bill,’ said Higson-Bliss. ‘We need to look at it again’.

Lesh added: ‘I think it is fundamentally unfair to have a privileged class on social media, just because they happen to be a publisher of a mainstream British newspaper. The best way to protect journalism here is to rescope the whole bill and protect everyone’s free speech. Journalists are not more entitled to free speech than the rest of us’.

There are more perspectives from journalists and the media in our Insights analysis of why journalists are worried about the Online Safety Bill.

What PRs need to know about the future of journalism

What PRs need to know about the future of journalism

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Journalism is evolving – the PR and comms industry needs to keep up. Check out these five takeaways from the Press Gazette Future of Media Technology Conference to stay ahead of the pace of change in the media industry and thrive in the digital future.

1) Locally-based spokespeople can rebuild trust

‘Quality, regulated, trusted journalism is the future’ – Rachel Corp, CEO of ITN
With news avoidance and mistrust in the media up, journalists must focus on rebuilding connections with their audiences. ITN CEO Rachel Corp in her keynote speech for the Future of Media Technology Conference highlighted the role that regulation will play in this, particularly when it comes to social media – an increasingly popular way of consuming news, especially for Generation Z). With ITN accelerating its digital plans, and Corp mentioning the ‘power of the simple vox pop’ and eyewitness journalism, locally-focused regional reporting with public voices front and centre is where the industry is likely to go. Being ready with case studies and spokespeople is where PR can help.

2) Brand affiliations are here to stay

‘Media brands are loved by people and they want to be part of that with branded products’ – Alex Wood, managing director, Europe at Forbes
People build connections with brands they trust, and this extends to the media brands they choose to engage with. Advertising, paywalls and licensing are well-established ways to grow revenue, but merchandising is where Forbes’ Alex Wood (revenue has grown by 40% at Forbes in the last year due to a consumer revenue focus) and Footballco’s chief executive officer Juan Delgado see potential. Authenticity with brand affiliations and mechandise should be a key concern.

3. Broader subjects will grab more attention

‘Young people are less interested in “narrow news” subjects’ – Nic Newman, lead author of the Reuters Institute Digital News Report
With 46% of the public – especially those Gen Zers – actively avoiding the negativity of the news cycle, the media has to pivot to cover subjects to pull attention and engagement back. According to the Reuters Institute Digital News Report, young people are interested in identity, social justice, mental health, culture and broader lifestyle topics – journalism needs to provide hope, empathy and dignity during the difficult times its audiences are living through. To help with this approach, the comms industry needs to be ready to work with long-form, solutions-focused and constructive journalists – find out more in this interview with Jodie Jackson of the News Literacy Network.

4. Publishers will be switching up data strategy

‘Companies are starting to take ownership of their own data’ – Markus Karlsson, CEO of Affino
With Google confirming the coming end for third-party cookies in Chrome, Affino’s Markus Karlsson believes publishers must prioritise a first party data strategy going forward and truly own their data. What this could mean for the future – one carefully-placed advertisement alongside editorial rather than five competing ones for a better return on investment. Switching up data strategies mean a need for PRs to switch up their media outreach plans, also.

5. AI will free up journalist time

‘Use the robots to do the routine reporting’ – Cecilia Campbell, chief marketing officer at United Robots
Regional reporting has suffered over the last decade, with shrinking teams caused by combined news hubs and the continuing toll of the pandemic on the media workforce. One way that local journalism can be revived is with AI and ‘robot reporting’, according to United Robots Cecilia Campbell. For her, data journalism and content automation means freeing-up journalist time by letting ‘robots’ produce regular content that can be automated, such as traffic and sport updates. What can journalists then do with the extra time? Cover stories of interest to them and their readers – plenty of opportunities for new stories and new engagement with all the audiences out there.

For more on engaging with the younger generation, as well as working with Gen Z journalists, download our white paper The PR guide to communicating with Gen Z.

Give journalists exactly what they need for their news and features by signing up to the ResponseSource Journalist Enquiry Service and take ownership of your own data and track engagement for your future campaigns with Vuelio Media Monitoring.

A guide to the benefits of media monitoring for PRs

A guide to the benefits of media monitoring for PRs

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Measuring the impact of your story across every platform you use to share it is a key part of determining traction with journalists, influencers and their audiences – media monitoring is how to do it.

Media monitoring services covering print, online, broadcast and social media can track the reputation of your business and even real-time reaction to your messaging. Here is how to do media monitoring, featuring tips for getting started as well as an explainer of the key benefits of tools like Vuelio media monitoring.

Understand every channel

The ability to understand the impact of your content across broadcast, print, online and social media means you can measure which formats are working for you right now, and which could use more of your focus in the future.

Print

Print monitoring allows for analysis of mentions in traditional press including national, regional and local newspapers, consumer and trade magazines, industry newsletters, trade journals and much more. Alongside this, you can analyse press write-ups alongside those online and on broadcast channels – meaning full visibility of current and emerging conversations and their impact on each medium.

Broadcast

Vuelio’s broadcast monitoring service streams thousands of hours of content from a variety of sources, allowing for easy editing and sharing. Mentions are monitored 24/7 across regional, commercial, international and national channels, giving an accurate representation of how your story is making its way across the news industry and hitting different audiences.

Online

As well as measuring your successes, monitoring across a combination of platforms means you can see how far your story goes, and where, including online channels. This can offer up additional avenues for your next campaign and ways to rethink or refresh your content creation.

Monitor competitors

With complete brand, competitor and industry tracking across a combination of media types, media monitoring can deliver the reports internal stakeholders and key decision makers will find most useful – including how you measure up against key competitors in your sectors.

Vuelio’s Executive News Briefing, a manual reporting service, delivers concise summaries of the news stories, industry updates and competitor information most important to you. This daily news brief is created by our analysts to summarise key coverage – yours, and those other brands you benchmark against – in one easy report.

Monitor the broader industry

Insights from media monitoring can inform your PR and communications strategy going forward by tracking trends across the broader industry you are a part of and work with. Prepare for any potential crisis on the horizon for your market, or opportunities for your business and comms team by picking up on topics you should know about early on in their journey through the press.

Subjects of interest for your brand are not the only elements worth tracking across the media. Evaluating media coverage to identify trends and insights means a deeper understanding of the reputation of your brand as well as the opinions of your consumer base. Media analysis tools can measure metrics including volume, circulation, sentiment and more to uncover the return on investment for communication campaigns.

After analysing what the press is reporting and the public are sharing, access a fully-integrated database of journalists and influencers, press release distribution services and advanced evaluation tools to follow up on the work so far, all in one platform.

Dive into digital channels

Modern monitoring goes way beyond the ‘traditional’ methods from PR’s past of newspapers and magazine clippings. Dive into all forms of digital media including newswires, digital publications, the big social platforms like Twitter, Facebook and Instagram alongside blogs, forums, website comment sections and other video and image sharing sites.

With access to both print and digital, it is possible to compare coverage across each to gain a full understanding of trends, as well as tones, used across different platforms. Vuelio online media monitoring offers unlimited keyboards and unlimited coverage for a flat-fee.

Watch for emerging issues and topics of interest

The media moves fast, so reviewing how your story is being reported in real-time is a must. Track developments across print, online and social media to ensure you pick up on all of the issues of interest to you, your brand, or your clients gaining column inches and shares across social right now.

For more on monitoring tools and making the most of them, check out our previous posts on the topic:

7 easy ways to measure your content
Top 5 measurement mistakes and how to fix them
How low media coverage can yield high value

PRCA survey findings on corporate reputation

PR and communications: Particularly popular with business leaders right now

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A new survey from The Public Relations and Communications Association (PRCA) has found recognition among business leaders for the PR and comms industry following its role in supporting businesses through the tumult of the last few years.

Among the ongoing pandemic, the uncertainty of Brexit and Russia’s invasion of Ukraine, PR and comms teams helped with business direction and focus as well as comms for external and internal stakeholders. To measure the impact of this, the PRCA surveyed CEOs and CFOs of organisations with over 250 employees in their workforces.

92% of respondents believe their communications teams played either a ‘very important’ or ‘important’ role in helping them through the financial and societal shifts since the beginning of 2020.

PRCA survey on CEO and CFO perception of PR

The survey was carried out by PR group Yolo Communications, starting in June 2020 and built upon by the Value of PR group.

Findings also showed:

– An increase in the strategic importance of the contributions of comms professionals (up 21 points to 89%), indicating the impact that crises and issues can have on recognising the value of having a capable communications function in place.
– That communications were ‘very important’ when it came to strengthening and protecting corporate reputation for 80% of respondents, up from just 39% who gave the same answer in 2020.
– 89% said that communications teams provided strategic advice to members of the senior leadership team, compared with just 68% two years ago.
– 62% said they expected their comms team to play an even more strategically important role over the next two years.

Strategic council from PR

Director General of the PRCA Francis Ingham said:

‘The PRCA represents more than 35,000 professionals worldwide and this study is further evidence of the valuable and important role that those individuals play every single day in directly impacting the business objectives of their organisations. What is more, business leaders’ confidence in their communications teams is expected to increase in the future. We should take a moment to reflect on this achievement and then continue to keep doing what we are doing.’

PRCA Value of PR Lead Adam Honeysett-Watts added:

‘There is no denying that most business leaders understand the value their communications teams bring to their organisations. While we hoped this would be the case, it is great to hear the feedback directly. The lesson here is that those businesses that have communications teams and plans in place are better prepared to weather a crisis and those that don’t are operating at a significant disadvantage.’

Find out more about the PRCA survey here.

For more on communicating during times of uncertainty, download our white paper ‘Communicating the cost-of-living crisis… A guide for charities and the third sector’.

Communicating the cost-of-living crisis for charities and the third sector

6 tips for planning your comms throughout the cost-of-living crisis

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The cost-of-living crisis will have impacted the messaging and approach of every comms team, whatever the sector, and is only set to continue in a period of great financial strain for the public and businesses across the UK this winter.

In our new white paper ‘Communicating the cost-of-living crisis… A guide for charities and the third sector’, journalists and comms people working at charities and consumer-facing brands offer their experiences and advice on getting your messaging right for audiences under increasing pressures. Here are six key takeaways to bear in mind when planning your comms over the following months:

1. Give journalists what they need for their story

‘The contacts I prefer working with are the ones who let me know what’s coming up, rather than just add me to a general media list for press releases. Maybe a charity is planning a campaign, report or research study, and it might fit with what I’m working on. If I can’t report it right away, it might help shape a future piece. Advance notice is always good because I don’t usually work on fast turnaround news pieces.’ – Saba Salman, freelance journalist and author.

2. Share specifics – reporting has had to speed up significantly

‘For the TFN website, we won’t need to spend ages pointlessly rewriting an already well-written press release; we want to publish with the minimum of fuss and move on to the next one. ‘Have a strong line, marshal the facts and figures, include quotes and pictures (even a stock picture is helpful). Case studies are always welcome.’ – Graham Martin, editor of Third Force News.

3. Make contacts: the media wants to tell your story

‘Nothing new here – develop contacts. Journalists are over-worked and under resourced and there are not enough of them these days thanks to cuts which have devastated newsrooms. They are waiting to be spoon-fed, so do it. ‘Putting it very simplistically; get your story told effectively and you get the ear of the public and politicians.’ – Graham Martin.

4. Find those who have the power to make change in your sector

‘There are a lot of MPs, so you need to find the two or three who will become your advocates and advisers. Really research their interests and what they can do to help. Make it easy for them with clear messaging and calls to action. Follow and comment on what they do on social media and give them good content to post.’ – Katie Tait, director of PR and public affairs for Maggie’s cancer charity.

5. Ensure the tone of your comms is appropriate for the message and for the times

‘We did a lot of work during our campaign planning to make sure we got our tone-of-voice right. This is something we’re really conscious of – we always strive to make sure the way we’re talking about issues is the way people impacted are talking about them, too.’

We held workshops with our storytellers and ambassadors as well as our front-line staff to find out what people are saying when they come to us for help and also what they really wouldn’t want to hear/read. We took out any jargon or anything that didn’t sound completely natural and then issued a tone-of-voice document across the organisation to make sure everyone was on the same page.’ – Katie Tait.

6. Remember who is at the centre of your campaign

‘Ensure that those your campaign is intended for remain front and centre. Building strong foundations is incredibly key – from there you can diversify the angles you push, move onto national press and then become a part of the conversation on TV and media outlets. ‘Lots of leg-work, a strong message and consistency are the most important ingredients for success.’ – Rosie Macdonald, senior PR strategist at Love Energy Savings.

Download the full white paper ‘Communicating the cost-of-living crisis… A guide for charities and the third sector’ here.

For more on communicating during difficult financial times for the public, watch our webinar with NSPCC, FareShare and Refuge.

Cabinet Office

Progression in the cabinet amid a time of change

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As we turn a corner away from the stresses of Brexit arrangements and the worst (hopefully) of the COVID-19 pandemic, our new Conservative leader and Prime Minister Liz Truss faces yet another battle, this time with the spiralling energy crisis, just in time for the winter months.

Facing what Nicola Sturgeon warns has the potential to become a humanitarian crisis, Truss’ cabinet arrangements needed to be based on expertise and experience. Her choices will also go down in history for creating the most ethnically-diverse cabinet ever with none of the great offices of state held by a white man, allowing for this cabinet reshuffle to display significant milestones for future Government.

For the first time there are no white males in any of the four most senior positions of the UK Government; Prime Minister Liz Truss, Chancellor of the Exchequer Kwasi Kwarteng, Home Secretary Suella Braverman and Foreign Secretary James Cleverly. Further to this, for the first time, the UK has its first non-white Environment Secretary (Ranil Jayawardena) and International Trade Secretary (Anne-Marie Trevelyan). In addition to this, 23% of those attending cabinet are non-white.

Truss’ cabinet also shows significant progression for women in Government, portraying something much greater for wider society. Nearly a third of cabinet attendees identify as women, making it the highest proportion noted in modern times – this is also the proportion ever for a Prime Minister’s first Cabinet.

Women have held the role of Home Secretary for the past 13 years, with Suella Braverman as the fifth woman in history to hold the post, the first being Labour’s Jacqui Smith (from 2007-2009), Theresa May (2010-16), Amber Rudd (2016-18) and Priti Patel (2019-22). Wendy Morton is the first woman to serve as Conservative Chief Whip, while Labour has had four female Chief Whips, the most recent being Dame Rosie Winterton, who held the role from 2010 to 2016. Further, Therese Coffey is only the fifth person to formally hold the role of Deputy Prime Minister, and the first woman to do so.

However, while these achievements show progress, the turnover of the last 12 months has meant inconsistencies across these important cabinet roles. Five separate people have held the job of Education Secretary, with Kit Malthouse serving as the ninth Education Secretary in the past 12 years. Further, since 2010 there have been nine ustice secretaries with Brandon Lewis taking current hold, following Ken Clarke (2010-12), Chris Grayling (2012-15), Michael Gove (2015-16), Liz Truss (2016-17), David Lidington (2017-18), David Gauke (2018-19), Robert Buckland (2019-21) and Dominic Raab (2021-22). In addition to this, Nadhim Zahawi makes history as the second shortest serving Chancellor of the Exchequer, at just 63 days in office, after being given the job by former Prime Minister Boris Johnson on 5 July.

In order for this hard Conservative Government to deliver effectively, it remains to be seen whether cabinet members will align with Truss’s economic priority to cut taxes, her commitment to supporting the NHS, her promise to double down on the policy of deporting asylum seekers and other immigrants to Rwanda, as well as her toughness over the Northern Ireland Protocol with the potential for her to trigger Article 16.

For more news from the political and public affairs sector, sign up to Vuelio’s Friday newsletter Point of Order.

JustGiving on the cost-of-living crisis

Communicating the cost-of-living crisis: Mema Nackasha at JustGiving

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While people feel the bite of rising energy and food bills across the country, charities and organisations like JustGiving continue their efforts to help those in need.

Head of charity partnerships Mema Nackasha shares how the cost-of-living crisis has impacted the JustGiving team and those they work with and how approaches to fund and awareness-raising have had to change.

How has the cost-of-living crisis in the UK impacted the charities JustGiving works with, as well as your own work?

Over the last few months, as people grapple with the cost-of-living crisis, some household budgets have likely been placed under pressure. However, those able to, have increased their donations. It is heart-warming to see that those in a position to support worthy causes across the JustGiving platform are doing so. Overall, the average donation amount has increased by 10% this year compared to 2021, and 21% compared to 2019.

Monumental events and challenges often shape the way in which people give. While it may feel concerning at times to think about donations trends like those seen during 2008 recession, our knowledge of these previous donation patterns means that as an industry we are better placed to support charities through these turbulent times.

What are the unique challenges UK charities are facing right now?

The pandemic and many lockdowns we faced has meant the way in which people are supporting charities has changed. And now that we’re (hopefully) coming out the other side, there’s been an understandable shift in people wanting to travel and enjoy ‘normal’ life.

Viral challenges like ‘See Ten Do Ten’ and the ‘NHS Active Challenge’ have been replaced with trips abroad, where fundraisers climb mountain peaks or take on marathon bike rides – all in the name of a good cause.

Alongside this, we’ve seen a trend in charity giving becoming more issues based. People are spending less time scrolling social media finding the next 5K challenge and are instead focusing on single moments in time or bigger societal or humanitarian events, for example BowelBabe or the floods in Pakistan.

What have been some of your main successes recently?

Historically, the charity sector has not seen rapid technological innovation when compared to the corporate sector. At JustGiving, we’ve been listening closely to our charity partners and have been agile and adaptable to the changing donor behaviours. We’ve built microsites that put charity logos and messaging front and centre; these microsites have supported both virtual and in-person events and have enabled fundraisers to raise more. Another one we’re proud of is our partnership with SwiftAid that has simplified and improved the way charities collect Gift Aid.

We’re lucky to have an extremely talented team, who are devoted to helping our charities raise huge sums for the amazing causes they serve. This is evident in the speed at which we’ve been able to engage with charities, small and large, to answer support calls when big crises hit. Overnight we’ve set up support functions that share tips, knowledge, and insight with our partners on the best practices for raising funds during these big moments.

What advice would you offer to organisations hoping to be heard by politicians and change-makers on this issue?

As with most businesses in the UK, charities are feeling the impact of the cost-of-living crisis. This is particularly true for charities that serve causes disconnected from the current topic on everyone’s lips – the cost-of-living crisis. Lesser-known organisations that the country relies on for life-saving research or healthcare may struggle with engagement as givers focus on the cost-of-living.

These charities must highlight the need to focus on the long term. After the cost-of-living crisis, we will still need research into cancer cures or hospice care for our children. We need to make sure that changemakers understand that without immediate action these charities will fail. And if they do, the hundreds of thousands they support will be without help.

How would you advise others with approaching the media to gain coverage?

JustGiving pages are full of stirring stories, those who are challenging themselves to achieve the unachievable, from scaling peaks to smashing world records in an effort to raise money for loved ones.

During these tough times for individuals across the country, people are looking for a chance to read or hear specific stories that they can relate to, that make them laugh, that inspire them or warm their hearts. When charities are engaging with the media, these are the stories to tell.

How do you ensure that your approach is sensitive to those struggling/particularly vulnerable during this crisis?

We all need to be sensitive to those who cannot afford to give – many people can’t, and that’s more than okay. There are still people from every corner of the country who are looking to support charities.

If you’re looking to increase the chances of those individuals finding your cause you need to share, share, share. Every social media post, link, etc. will help – sharing your page is just as valuable as donating yourself. We’ve seen some really interesting data around what does and doesn’t work when raising money. For example, users simply sharing their page on social media see a 20% increase in the amount they raise!

Are there particular journalists/sectors of the media you’d like to highlight as doing a good job on reporting on the cost-of-living crisis?

The cost-of-living crisis, the need to help businesses and households is front page news every day, as it should be. This has played a huge role in spurring leaders into action and delivering support.

However, there has been less coverage of the impact on the charity sector. The BBC has covered the cost of rising energy bills on a children’s hospice, ITV has reported on a charity that supports children with disabilities struggling to keep up with the cost-of-living and the sector trades have been covering the issue extensively, but overall we need more coverage to help drive support and much needed donations.

For more on how comms teams are communicating the cost-of-living crisis, read our previous interviews with cancer charity Maggie’s and business utilities marketplace Love Energy Savings.

How to measure the impact of your campaign with social listening

How to measure the impact of your campaign with social listening

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Having launched and shared your campaign where your target audiences are most likely to engage, now is the time to pull the data, crunch the numbers and manage your metrics to examine the successes and could-do-betters.

As part of our series on how social listening can add insight to your campaign planning, creation and measurement, here is what it can do for you in the post-campaign phase.

Going beyond traditional metrics

Volumes, impressions and reach scores – you may be used to sending out PowerPoints filled with graphs and pie charts to prove the success of your campaign to your stakeholders and C-suite, but does all this data tell its full story?

Positive and negative sentiment and share of voice are established methods for determining key accomplishments. They are useful for those higher-up in the management hierarchy, those slightly removed from the coal face of the work, as an overview – they cannot be skipped. Without context, however, these traditional metrics can only go so far. What do the engagements achieved really mean?

Offering wider possibilities

In conjunction with those reach scores, impressions, et al, social listening can provide more insight and actionable learning.

Which audience did you actually engage?
At the pre-campaign phrase, you will have decided which audiences would be most interested in and most useful for your client or your brand. All the data you’ve collected will show engagements, but how do you know if your campaign hit the intended audience, or another entirely?

With social listening, it is possible to answer that question with more accuracy, ultimately making for a more meaningful report to share with stakeholders.

Did you reach a wider audience?
With this extra level of detail, you can benchmark against your established audience/previous engagements, unearthing which new communities you have linked with.

Did your campaign have a meaningful impact?
Beyond impressions and positive and negative impact, social listening services like those offered by Pulsar can add in extra detail, such as brand pillars and dimensions of reputation to check your data against.

Additional context against your brand dimensions
As each campaign adds up to a full display of your brand or clients’ story, approach and personality (alongside the services offered, naturally), there is a compelling and useful through-line that can be tracked. Future campaigns can either build on this, or take a detour if needed. Higher-ups in your company hierarchy might look at a campaign’s metrics once, but extra context means extra direction for the future.

Opening routes through crisis

Whether working in-house or agency-side for other brands, a crisis communications plan has to be in place, just in case. Press releases, public apologies or product recalls will not work for every brand in a crisis; different routes have to be uncovered and social listening can point out the right direction.

Are first impressions what they seem?
A crisis for a brand means social media impressions – conversations and coverage potentially spanning the globe and steadily chipping away at reputation. High impressions may automatically signal disaster… but are those online conversations actually connected, spreading and reaching high-profile publications?

Social listening services like Pulsar can pinpoint the key influencers engaging in the crisis around a brand and track their reach – how many audiences they connect to, and how far a story is spreading. The numbers may look frightening, but the story might not be going anywhere – keep that press release to yourself for now…

Has the crisis even hit your audience?
Social listening allows for segmentations of the audiences sharing particular stories – by community, political affiliations, age, nationality, media consumption patterns and much more. Did the story you need to combat and subdue reach your target community? If not, a wide-reaching public apology could do more damage to global brand reputation.

Where do you need to rebuild relationships?
Your client base may not be engaging with the crisis, but it needs to be combatted within the communities it has impacted. Social listening will help with finding those people and determining how to reestablish trust with them. Which media do they engage with, how do they engage with them? Learning more about them will show you the approach to take.

Key takeways

– Metrics will not always give you the full story and can be easily built upon with data from social media.
– Benchmarking is a necessity – no benchmarking can mean data in isolation and only part of the story.
– Measurement criteria placed in context is key for future planning.

Impressions, reach and sentiment are established in our industry for a reason, but will your stakeholders really care without the extra meaning of context? Your campaign told a story to your audience, here is where you tell the story of your campaign to your bosses.

For more on how social listening can add extra insight to your campaigns, check out previous posts in this series: 

An introduction to social listening for PR, comms and public affairs teams

How social listening can help you plan and boost your PR campaigns 

Reputation in business

Business leaders, listen up: Stuart Thomson on maintaining reputation in business

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Whether you are the CEO of an international business, a politician with power or a high-profile celebrity with millions of fans, reputation matters. Here to offer advice on building, maintaining and, where needed, rescuing reputation in business is BDB Pitmans’ Stuart Thomson in his new book Reputation in Business: Lessons for Leaders.

Read on for which businesses are getting their comms right, how to handle a reputational crisis and what leaders can learn from Lizzo.

Reputation in Business

Can you introduce your new book?

The book, Reputation in Business: Lessons for Leaders, aims to be a practical guide to building and protecting reputations. A lot of leaders recognise the vital intangible asset that reputation represents but too many don’t really understand what reputation is and the steps that should be taken to build it. So, this is my effort, drawing in the valuable experience of others, to deliver that sort of practical guide.

What inspired you to write it?

I’ve always enjoyed reading books about communications partly to keep myself up-to-date on the latest trends and ideas but also because I find the issues really interesting as well! I find it fascinating to learn from the experience of others. There is no doubting the importance of reputation management in so much of what we do in communications but I thought that while many books were great on the theory, they were less good on ‘and here is what you should do’. That was my inspiration!

Having written other books I had a good idea about what would be involved and the time needed so I spent my evenings and weekends writing. Luckily, I have a very understanding family!

Have your experiences with blogging helped with writing a full book?

I think so. It has helped me to develop a style which is not too formal but also allows me to convey information as well. Regular readers of the blog seem to enjoy that and the book is very much is the same style.

Blogging also focuses you. In a blog you don’t have the amount of words available to go off on too many flights of fancy. You need to show the challenge and convey some ideas and advice. The book follows that same sort of style.

What were the main challenges with writing the book?

Covid, covid, covid. On the one hand it meant that there were plenty of examples, good and bad, to help me illustrate the critical role of reputation management. But on the other, working from home all day during lockdown and then sitting at the same kitchen table in the evening to spend time on the book was a bit tough.

Add to that the ramifications for the publishing sector and it could have been that I had written a book that no one would ever get to read. Luckily, I have a fantastic agent in Matthew Smith and a wonderful team at Routledge who have all helped get it ready for publication.

With reputation particularly important now, and gauging tone-of-voice in comms difficult in light of current events, which brands, businesses or high-profile figures do you think are getting it right?

Very few get it right all the time. I admire the ones who get it right most of the time but also those who, when they make a mistake, move quickly and learn from it. All organisations and individuals need to be constantly vigilant as well. Anyone who thinks they can sit back and take a reputation for granted will, sooner or later, come unstuck.

Just look at some of the brands that seem to have made some very strange decisions during the period of mourning for the Queen and around her funeral arrangements.

I mention in the book, the way in which Liverpool Football Club (which I support) made some terrible decisions during Covid but took quick and decisive action to reverse them. Critically, the leadership took personal ownership of the decisions as well.

With crisis management a key part of reputation, could you name some examples of great crisis comms from the last few years?

Many organisations have plans in place to deal with a crisis so it is surprising that many still manage to get their reaction wrong.

But I think the real issue is those who do not plan properly to stop the mistakes from happening in the first place. Just look at someone normally as sure-footed as Beyoncé. She used an ableist slur in one of her songs only shortly after Lizzo had done the same. Lizzo recognised her mistake, apologised and re-recorded the song. For Beyoncé to make the same mistake very shortly afterwards is poor. Lizzo handled her crisis well.

On the corporate side, I think the pharma companies have done a good job in counteracting the misinformation over the Covid vaccine. It has been more of a ‘slow and steady’ type of campaign and they have had to work with a wide range of audiences but the outcomes have benefited us all.

On the subject of business leaders with reputations that perhaps need better management… what advice would you give to a high-profile figure like Elon Musk for rebuilding their reputation in the eyes of the public?

Some leaders love their persona so much that they seem not to believe that they ever make any mistakes. It doesn’t appear that they take advice because they have complete faith in their own abilities. That takes a very special type of personality.

Building a reputation in the first place is about recognizing your weaknesses and then taking action to address them. Only then can you start build relationships with the audiences that really matter. And that doesn’t always mean the general public.

Were there any subjects/topics that you would love to cover in a follow-up/didn’t have room for in this book?

Well, drum roll, I’ve already been planning my next book and Routledge have kindly agreed to publish that one as well. The Company and The Activist: Going Beyond PR will look at how activist and community groups interact with businesses. It is early stages but I’d be happy to talk to those with a view on these issues.

Which tomes have really helped you in your career in public relations/public affairs – are there any books (apart from your own, of course) that you would recommend those earlier on in their careers to read?

In terms of public affairs, I think Lionel Zetter’s books are always worth learning from and he has a great writing style as well. But also check out Conor McGrath, Erik Akse, Milos Labovic and Anders Kopp Jensen. But I would also say that there are a number of good podcasts out there as well so learn from wherever you can.

Then one of my favourites on reputation management is The Reputation Game by David Waller and Rupert Younger. That is one that I keep returning to.

For more from Stuart Thomson, check out his recent guest post on what Prime Minister Liz Truss’s leadership will mean for public affairs.

Communicating the cost-of-living for charities webinar

How charities are communicating the cost-of-living crisis

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Charities have had to rethink media strategies, budgets, workflow and lobbying as priorities change throughout the cost-of-living crisis in the UK.

For our latest webinar ‘Communicating the cost-of-living for charities’, FareShare public affairs, comms and PR consultant Ali Gourley, NSPCC national media manager Harry Watkinson and Refuge head of media and campaigns Kim Manning-Cooper shared how their communications and approaches have had to change and how their teams are keeping campaigns high on the news agenda and in front of key decision makers.

Watch the webinar here.

Comms plans need to evolve with the changing needs of the public

Each charity represented on our webinar panel has seen how the current economic climate is directly impacting their community. As a result, their workloads and focus have had to change.

‘A big concern for us has been how domestic abuse survivors will be impacted by the current crisis,’ shared Refuge’s Kim Manning-Cooper.

‘Economic abuse is significant. Money being withheld, people being unable to access work and education. We know that many survivors will be recipients of Universal Credit, and that when they flee, they will have to renew it – the cost-of-living crisis could be a barrier to them leaving.

‘We surveyed frontline staff across emergency refuges and services – 92% said that the cost-of-living crisis is already pushing survivors further into debt. Survivors are faced with an impossible choice between staying and poverty.

‘We expect to see an increase in demand for our services’.

Campaign timelines have had to change alongside changing priorities

‘From a policy perspective, poverty wasn’t traditionally a core priority for NSPCC campaigning,’ said the charity’s national media manager Harry Watkinson. ‘Now there is growing evidence that poverty, abuse and neglect are related.’

‘The crisis is influencing how our policy team are working. From a media perspective, journalists are thinking about today, or at a push, next week. We’re still pushing out stories that have been in the planner, but it is like a tsunami; the earthquake has hit, and we’re waiting for the next wave – October, when energy bills start rolling in.

Journalists need more from comms teams now

The lessons the NSPCC team learned during the pandemic about what journalists need from organisations providing support are proving useful during the current crisis – the media needs hard evidence of its impacts.

‘Journalists want evidence on how the financial crisis is impacting the work that we do,’ said Watkinson. ‘In a normal situation, we would give six-month or annual updates on data from our helpline. Now, we’re doing quarterly and monthly updates on physical, domestic and emotional abuse. I’d say, be prepared for the fact they will keep coming back for updates – it is no longer just an annual thing.’

While the media will be saturated with cost-of-living-related stories over the next few months, there will be room for other stories from charities, says Watkinson:

‘There will still be scope to put more ‘normal’ stories, unrelated to the cost-of-living crisis. Moments when journalists are looking for something more uplifting. Having the evidence ready so you can play a relevant part in the media debate and being able to provide alternative narratives from time to time – that is important for charities and supporters’.

Bigger asks of politicians

FareShare’s network of charitable food redistributors are feeling the increased financial pressures – a pivot in its public affairs strategy was needed.

‘We are changing our ask from the Government,’ said Ali Gourley. ‘It costs us more to get food out now and there are more people in food insecurity. We are going out to our industry partners, we have more people at our doors – we need more food.

‘The current situation had changed how we’re positioning ourselves and how we talk to people.’

Working together to make an impact

With messaging from a myriad of charities hitting the media, public and politicians so regularly right now, making an impact among all the noise is a challenge. To achieve common goals, team ups with other organisations can get campaigns more attention.

‘Can be done with open letters,’ advises Ali, using FareShare’s collaboration with the Joseph Rowntree Foundation as an example.

‘All charities have their own agenda, but if common ground can be found, it is doable. Presenting a united front, from a political and campaigning perspective – it definitely works.’

Watch the full Communicating the cost-of-living for charities webinar here.

Find the politicians who can make a difference to the communities you support with the Vuelio Political Database and pitch to the journalists writing about it with the Vuelio Media Database.

Downing Street

What does Liz Truss’s victory mean for climate policy?

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Many shared their confusion online at the sight of a Liz Truss campaign bus driving around Westminster with a depiction of the new Prime Minister photoshopped onto a Union Jack, next to a plate of baked beans, with a promise of a “citizens’ assembly to fix climate & costs”. This unexpected environmental commitment was accompanied by a Government press release that would fool most people who stumbled across it. To many people’s disappointment, it emerged to be an elaborate stunt by activists. On the same day, Truss promised during PMQs to expand supply of North Sea oil and gas to tackle the energy crisis, fueling worries about the new Government’s intentions for handling the climate crisis.

Despite Truss’s reiteration of support for the Government’s 2050 net zero pledge, the International Energy Agency has said that net zero cannot be achieved unless there is a commitment to no new oil and gas, something expansion of North Sea oil and gas clearly conflicts with. Keir Starmer criticised the Prime Minister yesterday for refusing to introduce a windfall tax on oil and gas profits which she argued is not conducive to business. Truss has also committed to scrapping green levies on energy bills and green regulation, and committed to ending the UK-wide moratorium on fracking – a process which leaks methane into the atmosphere and causes air, water and sound pollution. Her strongest commitment to alternative energy has been on new nuclear, an option that is highly contested on environmental grounds.

Appointments to Truss’s new cabinet have caused more worry, with the promotion of Ranil Jayawardena to Secretary of State for Environment, Food and Rural Affairs, and Jacob Rees-Mogg to Secretary of State for Business, Energy and Industrial Strategy. GreenPeace have said Rees-Mogg should be the ‘last person’ in charge of the energy brief, with a history of climate denialism, support for fracking and desire to squeeze ‘every last drop’ of oil from the North Sea. Meanwhile, Jayawardena has publicly criticised the use of rural large-scale solar farms and has a voting record which consistently votes against measures to prevent climate change. The Conservative Party itself is split when it comes to net zero, with two rival groups emerging this year: the Net Zero Scrutiny Group and Net Zero Support Group. Chris Skidmore MP, founder of the Support Group, has launched a UK tour today in defence of green policies, and Alok Sharma has been reappointed COP26 president despite being regarded as relatively proactive on climate policy.

On top of internal disagreements, external pressure is inevitable, especially with COP27 in Egypt at the end of the year. There is likely to be further pressure from developing countries, particularly within the context of worsening global extreme weather (as seen with flooding in Pakistan) and the continued failure for western countries to commit £100bn of annual funding for mitigation and adaptation. Whatever Truss’s intended focus, it is clear that climate policy is a key topic within political discussion on the international stage, within UK politics and inside the Conservative party, which could make it increasingly hard for the new Prime Minister to ignore.

For more news from the political and public affairs sector, sign up to Vuelio’s Friday newsletter Point of Order.

Sarah Scholefield

PRCA announces Chair for 2022-2024

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The Public Relations and Communications Association (PRCA) has confirmed that Grayling’s Global CEO Sarah Scholefield is its 2022-2024 Chair.

Scholefield succeeds Rachel Friend MPRCA in the role, who has led the association through what has been a challenging few years for the international PR and communications industry.

Having been at Grayling for over eight years, Scholefield originally joined in 2014 to lead on strategic direction, coordination, corporate and crisis work for PayPal, later being promoted to CEO of UK and Ireland. She is now Global CEO of Grayling and CEO of the communications group of agencies, Accordience.

‘Sarah is one of the most highly regarded leaders in our industry and has earned the respect of PR and communications practitioners around the world,’ said PRCA Director-General Francis Ingham of Scholefield’s appointment.

‘Her recent promotion to Global CEO makes her the perfect choice for the PRCA as we seek to expand our international footprint.

‘I’d like to thank Rachel for her commitment and leadership during an exceptionally challenging two years. I look forward to working with Sarah as we build on our reputation as the world’s largest and most dynamic PR association.’

Sarah Scholefield said:

‘It is a great honour to take on the role of PRCA Chair, working closely with Francis and the Board to guide the PRCA through the next phase of its journey. I’d like to thank Rachel for her expert Chairing and her commitment to DEI & mental health in the industry: two critical areas to which I am equally committed, as well as a focus on education and promoting our profession throughout schools.

‘I very much look forward to building on her work in helping the PRCA drive meaningful change within the industry.’

Find more on the appointment here on the PRCA website.

Communicating the cost-of-living crisis with Katie Tait at Maggie's

Communicating the cost-of-living crisis: Katie Tait at Maggie’s

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As budgets are being carefully considered and replanned in homes across the country, charities across all sectors are quickly redistributing their resources to help. One charity pivoting to keep up with the evolving needs of their community right now is Maggie’s – ‘everyone’s home of cancer care’, which provides free support and information in centres across the UK as well as online.

Maggie’s director of PR and public affairs Katie Tait shares how the cost-of-living crisis has impacted those fighting against cancer across the UK and how the charity has had to adjust to keep up with the increasing strains on the public:

‘People are more afraid of paying bills than their cancer diagnosis,’ shares Katie.

‘When you are given a cancer diagnosis, you should not have to be scared that you won’t be able to pay your bills’.

How has the cost-of-living crisis in the UK impacted Maggie’s work?

Katie Tait at Maggie'sWe are hearing a huge range of devastating stories from our centre visitors across the UK of how the crisis is hitting them hard. People with cancer already face a financial burden because of reduced income from being off work or unable to apply for work, greater heating (or, this summer, cooling) needs because of treatment and being at home during the day as well as dietary requirements. Added to that – the travel costs of getting to their appointments.

Our benefits advisors are seeing unprecedented demand and they can always find all the different pots of money available but sometimes someone is already receiving all they can. That’s where Maggie’s is so good – because of our wrap-around care, we can support them through the stress and anxiety that living on a severely reduced budget brings. We are hearing of people stopping treatment early or delaying treatment because of travel costs and our cancer support specialists can help them with those decisions and how to know what to prioritise.

What are the unique challenges you’re facing right now?

Everyone is feeling the cost-of-living crisis but our unique challenge is in making sure people with cancer and their families are prioritised. During COVID, we drove home the message that people with cancer were being forgotten through delayed treatments and surgery and that got a lot of traction.

We are now seeing the same thing and our message is the same. People with cancer must be prioritised because of the life situation they are in. When you are given a cancer diagnosis, you should not be scared that you are not going to be able to pay your bills.

What have been some of your main successes recently?

Our recent press campaign and survey on how the cost-of-living crisis is impacting people with cancer got a lot of media attention. We invested in research and a survey with OnePoll which found a really strong and shocking headline figure of people being more afraid of paying bills than their cancer diagnosis. We landed our research in the same week as the Ofgem report which meant there was a lot of noise around cost-of-living and so our quotes and figures and case studies got picked up everywhere. We had a strong CEO statement and our centre visitors lined up for interviews.
It really bought home how critical the cost-of-living crisis was going to be for people living with cancer and with it our message that Maggie’s was here for everyone.

What advice would you offer to charities hoping to be heard by politicians/changemakers on this issue?

Find some champions. There are a lot of MPs, so you need to find the two or three who will become your advocates and advisers. Really research their interests and what they can do to help. Make it easy for them with clear messaging and calls to action. Follow and comment on what they do on social media and give them good content to post.

Our relationship with Tonia Antoniazzi, the chair of the APPG on Cancer, meant we had a Parliamentary reception in Westminster, set up an early day motion on the importance of our support for carers and could be introduced to other MPs. The same goes for Tracey Crouch, whose experience of cancer meant she really understood what Maggie’s is trying to achieve.

How would you advise others with approaching the media to gain coverage on these issues?

We made sure we had all the components ready to go at launch – we had case studies, spokespeople briefed, regional breakdowns of our data and ready-made social media content all prepared so that when we issued our release, we could respond to incoming requests straight away.

We also had a statement from our CEO that summarised the press release, including key data that we could send out reactively to any other cost-of-living stories as it’s such a hot topic.

How do you ensure that your approach is sensitive to those particularly vulnerable during this crisis?

We did a lot of work during our campaign planning to make sure we got our tone-of-voice right. This is something we’re really conscious of at Maggie’s and always strive to make sure the way we’re talking about issues is the way people living with cancer are talking about them too.

So, we held workshops with our storytellers and ambassadors as well as our front-line staff to find out what people are saying when they come to us for help and also what they really wouldn’t want to hear/read. We took out any jargon or anything that didn’t sound completely natural and then issued a tone-of-voice document across the organisation to make sure everyone was on the same page.

Which areas related to cost-of-living are underrepresented – what else should the media and politicians be reporting on?

There’s a lot of talk, rightly, about how the cost-of-living crisis is affecting those from lower income areas and older people, but not much about how it is impacting people living with cancer. We also know that people in lower income areas have a higher rate of some cancers, so it really is a double hit.

Are there particular journalists/sectors of the media you’d like to highlight as doing a good job on reporting on the cost-of-living crisis?

I think the media is doing a great job in covering how the cost-of-living crisis is impacting normal people. Broadcast media is the best way to hear real people’s stories, so for us having people who were happy to be interviewed on the TV and radio was important and hearing those stories straight from the people living them helps to bring home how hard the situation is.

The place that the real conversation is happening though is social media. Our Facebook posts, in particular, got a lot of attention and some really heart-breaking responses – all of which we can follow up with directly to make sure we are supporting them as much as we can.

How important is PR/comms for helping the public on this and making change to policy?

It’s imperative. Getting such a wide range of media outlets meant we were reaching nearly one million people with direct information about people with cancer and the cost-of-living. As we all know, an editorial carries far more punch than an advertorial – getting that Third Party Endorsement from media really does make an impact.

For more on campaigning for support throughout the cost-of-living crisis, read our interview with Love Energy Savings’ Rosie Macdonald on the company’s work with Lancashire-local brands including Robinsons to help families in the area.

Hear from Refuge, NSPCC and FareShare on how they’re navigated the crisis in our webinar ‘Communicating the cost-of-living crisis for charities’.

To connect with journalists reporting on your sector, find out more about the Vuelio Media Database and the ResponseSource Journalist Enquiry Service.

Top tips for timing your comms right

Top tips for timing your PR content and comms to perfection

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This is a guest post from freelance journalist Dakota Murphey.

In PR, timing is everything. Get the timing right and it can mean the PR content that you painstakingly planned for months on end is picked up and run with. Get it wrong and it can feel like an awful lot of wasted effort for no reward. It is not surprising, then, that businesses are increasingly focused on the perfect timing for their PR work. 

Well-planned and executed PR campaigns can be hugely beneficial to your business. They can help to build a connection with customers, limit and quickly manage any damage in a PR crisis as well as establish your business as a leading authority in the sector. Over time this is an incredibly rewarding form of marketing that can result in additional sales and boosted profits.

In this article, we will look at some top tips for timing your PR content and comms more effectively.

Being smart with social media

There can be no doubt that social media have revolutionised how we approach PR. Social media platforms such as Twitter and Facebook can be used by PR professionals to get far more opportunities to connect with an audience online, as well as to provide a much larger potential audience for the content.

It is common for PR professionals to work closely with social media marketing to get the best possible results for their campaigns. Some of the most effective ways to use social media include engaging with press members, as well as identifying trending topics that are gaining popularity and momentum.

Writing engaging content

It is often an overlooked factor of PR: your content needs to stand out from the crowd. Remember that when you are conducting PR you are asking members of the press to take the content you give them and publish it online. That means you need to put a lot of effort and investment into creating truly engaging content.

The last thing you want is content that comes across as promotional or simply acts as an advert for your business. It can be easily seen through, not just by those publishing the work, but also by anyone who ends up reading it.

Writing timely content is an essential part of impressing those looking to publish your work, and you are much more likely to get work out if it has a time-relevant theme.

Responding to the pandemic

For many businesses, planning for PR content and large-scale communications can be done months or even years in advance. It may well be the case that a large part of your company’s business model was actually conceived before the Covid-19 pandemic took place. If this is the case for you, it is important to consider the effect that the pandemic has had on your marketplace and your audience.

“You should recognise that the pandemic has changed things significantly – and this might have to affect your business strategy moving forward,” explains Chris Plumridge, Director at Wellden Turnbull. “It may be the case that the kinds of products and services you offer may need to be re-thought and updated. This can be a painful process, but it is important to ensure that the company is sustainable.”

If you have planned for PR content that is no longer applicable, or perhaps no longer as relevant as it once was, you really need to reconsider the work and think about how you can put it out more effectively. The pandemic is continuing to influence business decisions, so this can be a key part of your strategy.

Building your relationships

There’s no doubt that relationship building is a key part of any PR role. Knowing who to go to with a particular piece of content and how to get them to accept it is the bread-and-butter of the role. A huge part of the good timing of your work is knowing when is the right time to send over a piece to a particular contact.

You should never be sending out a dull press release to generic channels. It is best to take every possible opportunity to build that personal connection – offer a story to a particular journalist, and do your research on them before you send it over.

Using a digital asset management system

One of the biggest challenges of always being timely with your PR content is the fact that you have to manage multiple media outlets at once. As such it can be an extremely good idea to invest in a digital asset management (DAM) system. This is a useful way to manage assets such as images, videos, infographics and more.

Check out previous guest posts published as part of our PR Club series on best practice in PR and comms here.

What will the new Prime Minister mean for public affairs

What the new Prime Minister means for public affairs

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This is a guest post from Stuart Thomson, head of public affairs at law firm BDB Pitmans.

Stuart Thomson

There are only days left before the name of the new Prime Minister will be announced. What will this decision mean for those in public affairs?

Liz vs Rishi seems to have created a long drawn-out debate with plenty of antagonism on both sides. But however much the candidates try to talk about a range of policies, a victory is likely to come down to plans around tax. Both agree that tax cuts are needed but one says now, the other later. All the indications are that Liz Truss, who wishes to take immediate action, will win.

The incoming PM will bring a new approach and a new agenda. They will want to demonstrate some distance from the previous incumbent and may, as a General Election gets ever closer, feel compelled to blame others for failings, perhaps even including the Johnson Government. However, it remains too early for that yet.

There will be differences of approach depending on who wins, but many similarities as well. The big challenge facing both is the cost-of-living crisis and energy prices. They will also both need to prove their Conservative, free market credentials and move away from simply exerting the power of the State.

But what will the election of a new leader and Prime Minister mean for public affairs? Here are 10 things to think about.

1) The need to deliver – the emphasis of the new PM will be on delivery and measures that support economic growth. Ideas that can help support that agenda are more likely to find a favourable ear and obstacles in their way swept aside. Those in public affairs need to seek out those sorts of opportunities and get their campaigns ready.
2) Reviews – policies that were in favour with the last PM, may be cast aside. That could open up opportunities as well.
3) Re-badging – Levelling Up is an example of a policy that, while not being explicitly abandoned, will doubtless be downgraded – even if it still has a Secretary of State. The need to address regional disparities will remain.
4) Short timescale – we have to remember that the longest date for delivery is late 2024 / very early 2025 which is the latest a General Election can be held. There will be extreme pressure on the new PM to demonstrate that they have made a difference by then.
5) New teams – be ready to brief news teams and advisers as those initial conversations could be critical. Grabbing attention early and making a positive impression means that you are in with the best chance of securing the influence you are seeking.
6) Pressure to be party political – there will be increased pressure as all the parties will want to demonstrate support for their approach. Don’t be afraid to rebut such approaches unless they really suit your agenda or campaign.
7) Avoid the blame game – when inevitably things go wrong then the new PM will lash out and look for someone to blame. They will, at least initially, try to avoid past Conservative Governments but blaming Labour will only take them so far. They will look for outside bodies to act as a fall guy. Make sure you have protected yourselves politically.
8) Build your reputation – another way of avoiding potential fallout is to consider your external reputation. Integrity offers protection in the event of political attack but also prevents others from being too critical. An attack on someone with a strong reputation could rebound on them.
9) Opposition parties – there is no doubt that the Conservatives look more vulnerable now than they have for some time. Whoever succeeds Johnson will face a monumental task. Good public affairs is about managing your political risk and that means, in the current environment, building relationships across all political parties. In other words, the result of the next General Election is not a foregone outcome.
10) Consider the long term – while there will be immediate political pressures, don’t let tactical opportunities detract from your longer-term overall strategy. It is very easy to get distracted by the bright lights of a new Government and PM but stay true to your goals.

The introduction of a new PM will bring opportunities and threats in equal measure. Recognise and consider them as early on as possible to ensure you are prepared.

For more news from the political and public affairs sector, sign up to Vuelio’s Friday newsletter Point of Order.